How we work
The same seven stages, every time.
Every programme runs through the same seven stages, from needs analysis to certification. Each stage has a defined control and produces a record. That is what makes a training claim auditable rather than a promise.
01 / The training cycle
Seven stages, seven records.
| Stage | Activity | Control and record |
|---|---|---|
| 1. Needs analysis | Confirm audience, workplace problem, baseline competence and sponsor expectations. | Training-needs brief, or client terms of reference |
| 2. Design | Define outcomes, content sequence, duration, methods, resources and assessment. | Approved learning plan and session plan |
| 3. Preparation | Appoint qualified trainer; confirm venue or platform, materials, accessibility and safety. | Trainer approval, readiness checklist |
| 4. Delivery | Learner-centred instruction, applied activities and attendance monitoring. | Attendance register, activity outputs |
| 5. Assessment | Apply valid assessment and moderation arrangements. | Assessment tools, scripts, results register |
| 6. Evaluation | Measure reaction, learning and application; record corrective actions. | Evaluation report and improvement log |
| 7. Certification | Verify completion and authorised results before certificate issue. | Certificate register and copy |
02 / Curriculum development
How a programme gets designed.
Curricula are developed through a documented process, and legal and regulatory content is checked against current authoritative sources before each delivery.
Analysis
Occupational and stakeholder analysis, then definition of the entry profile and the exit competencies a learner must hold at the end.
Design
Outcome writing, then content selection and sequencing, then selection of delivery methods and resources.
Assessment design
The assessment is designed against the outcomes, not bolted on afterwards.
Review and approval
Technical review, then approval, with piloting where appropriate.
Evaluation
Periodic evaluation, with revision under version control.
Currency
Legal and regulatory content is checked against current authoritative sources before each delivery, because in this sector it moves.
03 / Adult-learning methodology
Methods built for people who already have jobs.
How the learning methods are applied to produce practical workplace competence.
| Method | Application |
|---|---|
| Facilitated instruction | Short, focused explanations of core concepts, frameworks and rules. |
| Case method | Analysis of judicial decisions, incidents, transactions and industry scenarios. |
| Document workshops | Review or drafting of charterparty clauses, security documents, claims notices, risk registers and plans. |
| Calculations and worked examples | Laytime calculations, demurrage and despatch analysis, and finance-risk scenarios. |
| Simulation and role play | Negotiation, incident response, crisis coordination and dispute-resolution exercises. |
| Group problem-solving | Multidisciplinary application to a port, vessel, cargo or organisational context. |
| Reflective action planning | Learners identify workplace actions, controls or decisions arising from the programme. |
04 / Delivery and environment
Where and how it is delivered.
Three approved modes
Face-to-face, synchronous virtual, or blended. For each cohort the approved course outline, contact hours, trainer assignment, venue or platform, attendance controls, assessment plan and learner-support arrangements are recorded before delivery.
Change control
Any material change to an approved programme passes through the curriculum-change process. Programmes do not drift between cohorts.
The learning environment
A venue suitable for the approved mode and cohort size: adequate space, seating, lighting, ventilation, sanitation, accessibility, emergency arrangements and secure storage. Face-to-face delivery runs away from the workplace, at a dedicated conference venue.
Digital delivery
A licensed platform with access controls, attendance and activity tracking, learner support and backups.
Learning resources
Current course materials, authorised references, exercises and assessment tools, held on a resource register.
Inclusion and accessibility
Admission, facilitation and assessment are administered fairly and without unlawful discrimination. Reasonable accommodation is considered and recorded, without compromising essential competence standards or occupational safety requirements.
Need this in a prequalification response?
The full institutional training profile, including every table on this page and the curriculum matrices behind the five programmes, is supplied with any tender or sole-source submission.